Keep in mind that your support team should know the product and its capabilities inside out in order to be able to suggest a substitute.Not all of your customers will be able to understand your product the same way.You can approach this matter in two ways: a) As long as you follow the tutorial instructions it all should be fine, unless you’re doing something wrong. b) Let’s follow the instructions together step by step. But due to our company’s policy, I’m not allowed to accept it. You can’t always say , and being subtle about it, is a very important skill in customer relationships. Keep in mind that clients don’t stay forever just because you helped them out. Instead, try to ease the pain of denial by suggesting alternative solutions. Passionate about travels, compulsive shopper, good food lover.
When clients need to contact a company’s support, they always want to hear the yes answer to all their requests. That’s why you should seek alternatives to flat-out saying .
It can cause an emotional, or even childlike response. We are also quick to talk about it on social media – bad experiences are three times more likely to be shared than the positive ones.
b) We don’t sell it yet, but we do have something similar that you might be interested in.
By providing an alternative, you have a chance of earning an otherwise lost sale.
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Contact a Regis admissions counselor for application deadlines and for help in getting started today!Let’s say a customer of an online store asks for a specific brand and you do not sell it.You might say: a) I’m sorry, we don’t sell this brand.Even if it won’t work for them they’ll still appreciate your effort.This way you can minimize the number of irate customers.Remember, positive communication is the only communication you should use.